Refund policy
HOLIDAY DELIVERY
We cease shipping Friday December 18, 2026 for the holidays and in order to enjoy time with our families. However you are welcome to order anything you want and we will start shipping again starting on Tuesday December 29th, 2026. When you purchase from us you agree to these terms.
RETURNS
ALL ITEMS ARE FINAL SALE INCLUDING PRE-ORDERS.
As a small town boutique, we carry hand-picked, special order, pre-order, custom made and seasonal inventory and take great care to search out and source products for our customers that feel timeless and special. As so many people are used to online retail and the big box store endless cycle of returns, this is a necessary protection for our business as well as for our customers to be able to enjoy our shop for years to come.
SHIPPING ISSUES
Introducing Route, our shipping insurance partner!
To help ease the burden of contacting your carrier regarding shipping damages, delays, lost or stolen packages, we have partnered with Route. We are excited to offer this easy, cost-effective option for our customers which you can get by checking a box at checkout. When you add this insurance to your purchase (at a minimal cost), this enables you to receive swift action and remediation for the above conditions directly from our partner. It's like having a personal shipping concierge!
If you experience a shipping issue and have purchase Route insurance, please contact Route first. If you choose a premium shipping service, your issues may be covered by the carrier and you are welcome to contact that carrier if you prefer.
Please note that USPS Ground Advantage may be the cheapest option but they do not insure packages and we do not offer any kind of return/damage remediation from our shop.
Specific policies for handmade or custom items in our inventory:
PREORDERS
When you preorder an item you are purchasing 100% up front in order to secure your place in line first for the release of this item whether from the manufacturer or from us. Preorders are non-refundable. Sometimes the timeframe we mention is adjusted - sooner or later - or there are damages to the item that we must reconcile with the manufacturer which can delay delivery. That said, we will do our best to get the item to you in the most timely manner possible. If you are concerned about delivery time of your preorder feel free to reach out and let us know! We will update you to the best of our ability. This has been especially true with the 250th Anniversary products, there have been multiple production delays so please keep this in mind when ordering and order sooner rather than later if possible.
APRONS - An imperfect stitch, imperfect pocket placement, strings, or minor fabric flaw on aprons are not issues we consider damages. Depending on how the fabric is cut, the pattern can fall differently on each apron and most are going to be one-of-a-kind garments, even if a repeating pattern is fairly large or fairly small. This is to be expected. Each item is cut and sewn individually and that's why it's labeled handmade.
HANDMADE ITEMS - Any handmade or custom made items are subject to variations and imperfections as this is part of the nature of those items we love.
GARMENTS - All garments are new, meaning they are unwashed and unworn. Follow instructions as material is often 100% cotton. Fading can happen over time due to the nature of any dyed or printed fabric.
EXCHANGES
Items from online purchases are FINAL SALE. If there is an issue or concern regarding a purchase, customer should contact us immediately at info@thecantonchristmasshop.com. Our exchange policy is created with our intent to continue to serve our customers as a growing small business to the best of our ability and to be able to operate in the years to come.
LOST SHIPMENTS & DAMAGES
We ship products out 2x week and more often during the busy season closer to Christmas and do our best to get shipments out within our 5-7 Day window or sooner if item is available in our warehouse. As all tracking is automatically generated when the label is created, it is the buyers responsibility to contact the carrier for tracking and lost shipments. However, don’t hesitate to reach out at info@thecantonchristmasshop.com and if there’s anything we can do to help, we will.
All items are closely inspected before shipment and are presented in as-new condition unless otherwise listed. We guarantee all items will be in as described condition. Once an item leaves our warehouse, handoff for any damages rests with the US Mail Carrier or if you choose Route Shipping Protection, Route will automatically insure and take care of any damages. Customers can coordinate with appropriate shipping services to claim damages. However, more importantly, we want our customers to enjoy and use their purchases. If there is something we can help you with beyond this or you need to reorder an item please contact us immediately at info@thecantonchristmasshop.com.
At the Christmas Cheer All Year Store we are very honored at the opportunity to provide you beautiful, hand-picked treasures and take care of our customers to the best of our ability. We hope you feel cared for with our quality products and customer service.
Feel free to reach out to us! You can always contact us for any comments, compliments or questions at info@thecantonchristmasshop.com